1. Scope
This policy applies to monthly subscription payments and cancellations by users purchasing Texric Pro in Türkiye or another country in which Paddle supports sales and payment acceptance, whether as individual consumers or for commercial or professional purposes.
Paddle acts as the authorized reseller and Merchant of Record selling to the buyer for payment, tax, invoicing, and refund processing. The financial part of a refund accepted by Texric under this additional policy is processed through Paddle to the original payment method.
2. First Subscription Payment
As an additional contractual policy separate from statutory withdrawal and other mandatory consumer rights, Texric refunds the first Texric Pro subscription payment in full when an eligible request is submitted within 14 days after the payment date.
The start or use of Pro access after payment and server verification during this period does not remove Texric's additional 14-day first-payment policy. Whether a statutory right of withdrawal applies to a digital service, and the effect of starting performance on that right, are assessed separately under the applicable mandatory law.
A request accepted by Texric is processed through Paddle to the original payment method. Once Paddle confirms completion of the full refund, Pro access tied to the refunded subscription period ends; the user account and existing designs are not deleted for that reason alone. This differs from cancellation without a refund, where access continues until the end of the paid period.
3. Automatic Renewal Payments
Automatic renewal payments after the first subscription payment are generally non-refundable.
Duplicate charges, technical errors, and mandatory consumer rights under applicable law remain unaffected. Requests in these circumstances are reviewed based on the facts of the case.
4. Subscription Cancellation
When a subscription is canceled, Pro access continues until the end of the current paid billing period. The next automatic renewal is stopped and the account returns to Free at period end. Pro access is not terminated immediately upon cancellation.
The subscription may be canceled through the customer portal or by contacting support@texric.com.
5. Failed Renewal Payment
When Paddle marks a subscription as past_due after a failed renewal payment, Pro access is retained for 7 days from the first verified failed-renewal date. Later collection attempts for the same debt do not restart the grace period. The user will be notified of the payment failure, the end date of the grace period, and how to update the payment method through Paddle.
If payment is collected during the grace period, normal Pro access continues. If payment is still unsuccessful at the end of day seven, the account returns to Free while Paddle's payment-recovery process may continue. If payment later succeeds, Pro access is restored only through a verified Paddle event.
If Paddle cancels the subscription or completes payment recovery unsuccessfully, Pro access ends. A failed first subscription purchase is outside this renewal grace period, and Pro access is not granted until the first successful payment is verified. The end of Pro access does not delete existing designs; the stated Free-access and data-retention policy applies.
6. How to Request a Refund
Requests under Texric's additional refund policy may be sent to support@texric.com. A buyer may also contact Paddle through its buyer support and transaction lookup service at paddle.net. Include the email address used for the Texric account, the payment date, and any available Paddle transaction or receipt number; do not send a password or full card information.
Texric reviews an eligible request sent to Texric and communicates its decision within no more than 5 business days. Paddle processing or any required review and the time for the amount to appear in the account may separately vary depending on Paddle, the payment method, and the user's bank.
7. International Payments and Currency
The initial Texric Pro list price is USD 6.00 per month. In supported countries, Paddle may calculate local currency and applicable taxes according to the user's location. The currency, tax, and final total displayed in Paddle Checkout before payment apply to that transaction.
Approved refunds are handled by Paddle against the original transaction and payment method. Posting time may vary by payment provider and bank.
8. Price Changes
If an active subscription price will increase, the user will receive an email notice at least 30 days in advance. The notice will include the current price, new price, currency, effective date, and an easy cancellation link.
The new price will not apply before the notice period ends, and no retroactive additional charge will be made for the current billing period. If mandatory law in the user's country, Paddle rules, or required user consent imposes stricter conditions, those conditions will apply. Active subscription prices will not be changed until the applicable notice and consent requirements have been verified.
9. Mandatory Rights
This policy does not limit non-waivable rights that consumers purchasing Texric Pro outside a trade or profession have under mandatory law in their country. Where mandatory law differs from this policy, the mandatory provisions apply.
Professionals and businesses purchasing Texric Pro for commercial or professional purposes are not presumed to be consumers, but may use the first-payment refund and cancellation rights expressly granted by this policy under the stated conditions.
10. Service Provider and Contact
The service provider is Sedat Erbek; Texric is the brand and product name.
Business address: İsmet Paşa Mah. Bülent Ecevit Cad. Palmiye 1 No: 8 C İç Kapı No: 14, Kapaklı / Tekirdağ, Türkiye.
Official contact for support, subscription, cancellation, and refund requests: support@texric.com.
11. Language Versions
The Turkish text is maintained as the primary reference, while this English text is provided to international users as an equivalent contractual version. If an inconsistency arises, the versions will be harmonized so that they convey the same meaning.
This language arrangement does not remove or limit mandatory consumer rights in the user's country or terms presented to the user at purchase that are binding for the relevant transaction.